Q. I have lost my tickets. Can you replace them?
A. Like any other box office or ticket agency we cannot replace lost tickets unfortunately.
Q. Is it possible to get a refund on my ticket?
A. Sorry, we cannot refund unwanted tickets.
Q. Will tickets be available on the gate?
A. Probably, but check website and Facebook for announcements in the event of a sell-out. However it is possible that CAMPING tickets will be sold out, and highly likely that Campervan/Caravan tickets will be sold out. If you intend to come but have not yet bought tickets we strongly advise you, particularly if camping, to buy your tickets well in advance. It will also save you money of course!
Q. Why is there a booking fee charged on top of ticket price?
A. Due to the nature of Festival ticket sales, credit card facilities are hard to obtain. Ticket agencies are the only way to take online payments, and it is the agency, NOT A New Day Festival, which imposes the booking fee for their services.
You can avoid booking fees by buying mail order. There is no booking fee but there is a one-off handling & postage fee of £5 per order, not per ticket.
WHERE IT IS, PARKING AND TRANSPORT
Q. Where is it?
A. Mt Ephraim Gardens, Staple Street, Hernhill, Faversham, Kent ME13 9TX.
Mount Ephraim is approximately 1 mile from the end of the M2 and is located between the villages of Boughton and Hernhill. Follow the brown and white tourist signs from the A2 and A299.
Q. Are there any parking facilities?
A. Yes, and parking is free.
Q. Where is the nearest railway station?
A. Faversham Station, approx 2.5 miles from Mt Ephraim.
Q. Is there a bus service from Faversham Station to the venue?
A. There is a daytime bus service from Faversham to Staple Street, very close to the venue, on Friday and Saturday, finishing around 6pm. No service on Sunday. We are trying to arrange extra regular services or possibly our own shuttle bus. Either way there should be plenty of taxis on hand each evening.
WHAT CAN I BRING?
Q. Can I bring fireworks?
A. Sorry - fireworks are strictly prohibited.
Q. Can I bring my camera?
A. Professional camera equipment is not permitted. You can bring your 'professional' hand held camera but the use of tripods, lens cases and other professional equipment is not allowed without press accreditation. These are the rules of the artists and not A New Day Festival.
Q. Can I bring my own alcohol, bottles and glass to the festival?
A. To enable us to comply with the four licensing objectives alcohol cannot be brought into the festival arena but can be brought onto the campsite. We do, however, provide a very reasonably priced bar. Glass cannot be brought in to the festival or the campsite for health & safety reasons. You can take alcohol OUT of the venue back to the campsite, and the bar does off-sales of 2 and 4 pint bottles.
Q: A ban on bringing alcohol is understandable but why can't I bring my own food?
A: Stallholders pay us to trade at the festival, thereby subsidising the price of your tickets. If the don't make money because people bring their own food, they won't come again meaning higher ticket prices and no food stalls for those who don't want to bring their own food! It's simple economics. Obviously, there is no restriction on the campsite, just in the music venue itself.
Q: Can I bring my dog?
A: Well behaved dogs (and owners) are welcomed, but all dogs MUST be kept on a lead at all times, and of course any fouling must be removed IMMEDIATELY.
Q. Can I bring fold-up chairs, wind breaks or gazebos?
A. Fold-up chairs are permissible but after dark when the arenas are at their busiest, we request that they are removed. Wind shields or gazebos cannot be brought into the festival arena.
Q. Can I park my car next to my tent or caravan?
A. Not directly next to, but car parking is very close to campsites.
Q. Can I put a tent next to my friend's caravan/campervan?
Q. Can my friends keep a space for my car and tent next to theirs?
A. No, you must meet up off site and arrive together.
Q. Can I place an awning at the side of my caravan/campervan?
A. Campervan and caravan pitches are 5 metres wide and allow for a campervan/caravans up to 3m in width to be sited in the centre of that space. This is to ensure that everyone is comfortably sited and have sufficient space between each neighbour. If your awning takes your overall accommodation width much over 3m, and to be fair to all campsite occupants, then you should buy a second pass unless you are sited next to friends and they are happy for you to encroach on that space with your awning.
Q. Can I sleep in my van / car?
A.Not in the car park. Of course you may class your car or van as a campervan if you wish, in which case you must purchase a campervan pass and park in the campervan area.
Q. Are there any restrictions on tent size?
A. No but please try to be sensible and fair to others.
Q. Are there shower and toilet facilities (including disabled facilities) on the camp site?
A. There are toilets throughout the site. Showers are situated in the cricket pavilion (where the box office was last year).
Q. Can I have a barbeque or fire at the camp site?
A. BBQ's are allowed but must be off the ground. Flat throwaway BBQ's or any type of open fire are not allowed.
Q. Are there any electrical hook-ups and water supplies on the campsite?
A. There are fresh water standpipes at regular distances around the campsite and water butts for fire fighting.
There are currently no electrical hook-ups.
Q. Are we likely to be kept awake all night in the campsite by noisy revellers?
A. We have been 'advised' by the council that local people WILL complain about any excess noise at night. There are designated Quiet Zones in our campsites, but that does not mean there are noisy zones! We would request that noise is kept to a minimum throughout the campsites. Naturally many people will be enjoying a late night drink with friends - so will we! - but please, no shouting, shrieking or rowdy behaviour. We cannot allow any amplified music after 12.30am, and none at all in the Quiet Zones. Campsites will be patrolled by security officers and if they ask you to be quieter please comply with their request; it's for a very good reason.
Q. Is Glamping available?
A. Yes - see details on Information page.
Q. We are travelling a long way - can we arrive and camp up on Thursday?
A. No, we do not take possession of the venue until Friday 10am, which is when we are allowed to open the campsite. There are many private campsites in Kent where you can pitch up on the Thursday. See https://www.lovecamping.co.uk/campsites/south-east/kent
Q. Can we camp without actually attending the festival?
A. No, the campsite is for festival ticket holders only. Access to campsite is not possible without a camping ticket AND a festival ticket.
Q. Are there any concessions for the disabled?
A. We assume that, whereas the disabled person might want to come to A New Day Festival, the carer may not and so we give the carer pass free. Limited to ONE carer per disabled person.
We do not send out carer tickets. The disabled person must buy a ticket as normal and on arrival at the ticket desk they must present proof of disability if asked. This must be in the form of eligibility for disabled living allowance (DLA), a disabled railcard or disabled parking badge. They will then be given a free carer pass. This is limited to festival entry for disabled persons over the age of 16 and does not include camping or campervan passes.
Q. Are there any disabled parking and disabled camping facilities?
A. For those that are not camping there is a disabled parking area adjacent to the festival entrance. On arrival please let the stewards know that you are disabled and they will direct you to the parking area. If you are camping, there is a separate disabled parking and camping area adjacent to the exit of the campsite. There are also disabled toilets in this area.
Q. How accessible is the site for the disabled?
A. Almost all the site has good disabled access. Disabled toilet facilities are available for the festival and disabled campers will be situated close to disabled toilets on the campsite.
Q. I've had a bad experience at other festivals with insufficient or unclean toilets. Are your facilities any better?
A. Oh yes.. We have plenty of toilets that are cleaned and serviced constantly throughout the weekend and topped up with soft toilet paper.
Q. Is there a cash machine on site so I can withdraw cash?
A. Probably not but we continue to review the situation.
Q. Are children welcome?
A. Yes, of course! Children under 10 are admitted FREE. Children under 16 must be accompanied by a ticket-holding adult, and Family Tickets [2 adults and 2 Youths (10-15)] are available at discounted prices.
Q. Do I need to bring ID?
A. If you are lucky enough to look under 25 you must bring ID for purchase or consumption of alcohol
You can take alcohol OUT of the venue back to the campsite, and the bar does off-sales of 2 and 4 pint bottles.
Q. A ban on bringing alcohol is understandable but why can't I bring my own food?
A. Our food stall holders pay us to trade at the festival, thereby subsidising the price of your tickets. If they don't make money because people bring their own food they won't come again meaning higher ticket prices and no food stalls for those who don't want to bring their own food! It's simple economics. Obviously there is no restriction on the campsite, just in the music venue itself.